• Accomplish the Client Satisfaction Survey form after receiving your requested service from our action officers; or
• For other concerns, you may send an email at paccrecords@gmail.com, call telephone number (02) 8925-0343.

• Feedback on our services are immediately attended to by the concerned action officer.
• Other feedback and concerns are endorsed by the Public Assistance and Complaints Center (PACC) to the appropriate office. Upon receiving the reply from the concerned office/personnel, the client will be informed via email/phone call/letter.

• For walk-ins at the Central Office: Accomplish the Client’s Complaint Form available at the DILG Helpdesk at the Ground Floor, DILG-NAPOLCOM Center, EDSA cor. Quezon Avenue, West Triangle, Quezon City (Central Office).
• For walk-ins at the Regional, Provincial, and Field Offices: Approach the Desk Officer of the Day and accomplish the Client’s Complaint Form.
• Online: Send an email to paccrecords@gmail.com and provide the following details:
  • Name (optional) and contact number of the complainant
  • Narrative/details of the complaint
  • Name of the office/LGU and/or official being complained

All complaints received will be reviewed by the PACC or the Desk Officer of the Day and endorsed to the concerned office for a reply or an appropriate action.

The PACC or the DILG Regional Office will provide feedback to the complainant via email/letter.

Anti-Red Tape Authority

PLDT: 1-ARTA (12782); (02) 8246-7940

SMART: 0920-925-3078; 0998-856-8338

www.arta.gov.ph; complaints@arta.gov.ph

Presidential Complaint Center (PCC)

pcc@malacanang.gov.ph

Hotline 8888 or 82498310 loc. 8175 or 8182

Tel. Nos. 8736–8645, 8736–8603, 8736–8606, 8736–8629, 8736–8621

Contact Center ng Bayan (CCB)

email@contactcenterngbayan.gov.ph

0908–881–6565