Accomplish the Client Satisfaction Survey form after receiving your requested service from our action officers; or
For other concerns, you may send an email at paccrecords@gmail.com, call telephone number (02) 8925-0343.
How feedbacks are processed
Feedback on our services are immediately attended to by the concerned action officer.
Other feedback and concerns are endorsed by the Public Assistance and Complaints Center (PACC) to the appropriate office. Upon receiving the reply from the concerned office/personnel, the client will be informed via email/phone call/letter.
How to file a complaint
For walk-ins at the Central Office: Accomplish the Client’s Complaint Form available at the DILG Helpdesk at the Ground Floor, DILG-NAPOLCOM Center, EDSA cor. Quezon Avenue, West Triangle, Quezon City (Central Office).
For walk-ins at the Regional, Provincial, and Field Offices: Approach the Desk Officer of the Day and accomplish the Client’s Complaint Form.
Online: Send an email to paccrecords@gmail.com and provide the following details:
Name (optional) and contact number of the complainant
Narrative/details of the complaint
Name of the office/LGU and/or official being complained
How complaints are processed
All complaints received will be reviewed by the PACC or the Desk Officer of the Day and endorsed to the concerned office for a reply or an appropriate action.
The PACC or the DILG Regional Office will provide feedback to the complainant via email/letter.
